Frequently Asked Questions
What Services Do You Provide?
We develop a personalised home care plan with you to provide the services you need to be safe and healthy. We provide care and clinical oversight for aged care clients, as well as clients with disabilities. We coordinate with medical and allied health professionals to customise care. When you need a service we do not provide, we draw from our network of experienced professionals to find someone who can help.
What do Clinical Care Managers do?
Our Clinical Care Managers (CCMs) are Registered Nurse professionals who help clients and their families organize their health care services and arrange long-term care. CCMs have experience in nursing, disability, or gerontology. They are problem solvers, advocates, and care coordinators. For more information on how our CCM’s can help you please see our case studies.
Who seeks our Care Management?
Anyone with the responsibility or desire to help clients with long-term care services or improve the services currently in place. This may include individuals acting on their own behalf, family members, friends, lawyers or trust and estate attorneys, financial planners, bank trust officers, guardians and guardianship judges, and employee assistance programs (EAPs). Care managers do not replace any of these people. Their role is to provide expertise and support to help them do their work better.
What is your service area?
We serve the greater Sydney and Newcastle areas.
What languages are spoken at HomeWise?
Our staff all speak English. We will endeavour to provide multilingual staff if available and as requested.
What levels of service do you provide? Is there a minimum?
Care services are tailored to meet the client’s needs. Some clients receive occasional visits, while others ask for 24-hour care. Only our staff are used for our client (no agency staff). In order to provide the quality of care our clients expect we require each visit to be a minimum of three hours in length.
Is a long-term contract required?
No. Our engagements can be for a specified length of time or indefinite, depending on the client’s health needs and preferences. You may cancel services at any time with reasonable notice (7 days).
What insurances and certifications does HomeWise Health have?
HomeWise fully covered by Professional Indemnity and Public Liability Insurance. Our nurses and other professionals are licensed by AHPRA (Australian Health Practitioner Regulation Agency). Our home carers are certified, police checked and receive ongoing professional development.
How much does home care cost, and who pays?
We seek to minimize your expenses while providing the services you need. In our initial discussions, we review available insurance policies, entitlements, and other possible sources of coverage. When we see an opportunity for you to lower your out-of-pocket costs, we will help you find a professional to assist you. HomeWise works with trusted government accredited providers, insurance companies. Services not covered by insurance may be paid privately.
Will we receive a detailed quote of services provided before signing an agreement?
Yes. We provide a detailed quote to each privately funded client specifying the service provided, visit dates and times, and fees.
Do you offer a complimentary consultation?
Navigating Your Options: Government Funded Home Care & Private Services
Understanding your options can be overwhelming. We assist you in navigating government-funded programs like the Home Care Packages and NDIS, as well as private services.
Our team helps you explore available funding, ensuring you receive the support you’re entitled to while maintaining flexibility and choice in your care.
How Do I Get Started?
Beginning in-home care is easier than you think. Here’s how we support you:
- We take time to understand your goals and situation.
- We co-create a tailored care plan with you and your family.
- We help you access available funding options.
- We continue adjusting our In-Home Care Services as your needs evolve.
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Whether you’re looking for care today or planning ahead, HomeWise Health is ready when you are.
Why Choose Us
We’re not the biggest provider, and we don’t want to be. We focus on quality, not numbers. Our team gets to know the people they support and stays consistent, so families can rely on familiar faces and straightforward communication. It’s care with a personal touch, and that makes all the difference.
Contact Us Today
Whether you’re planning ahead or need help urgently, we’re here to make it simpler for you. Call us today or send through an enquiry, and a team member will guide you through how we can help you (or a loved one) stay comfortable and supported at home.